Investigation
HCQC staff use whatever methods will result in the most thorough and efficient investigation. This can include interviews, records reviews, in-person observations, phone calls and/or policy or procedure evaluations.
Outcomes
Investigators seek to establish whether there are violations of law or regulations. Each allegation is substantiated (resulting in a citation) or unsubstantiated (no citation). If a citation is issued, the facility must respond with a plan of correction, and depending on the severity of the citation there may be fines or other sanctions.
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